This policy applies to optional DilMila digital products and services offered by Rajni Web Developer, including DilMila Credits, Profile Boosts and Super Likes.
1. Cancellation before completion
If a payment is cancelled or fails before confirmation, the digital item should not be delivered. Any temporary bank hold is handled according to the payment provider or bank's processing timeline.
2. Eligible refund cases
A refund may be considered for duplicate successful charges, a confirmed successful payment where the purchased digital benefit was not delivered, or another case where a refund is required by applicable law.
3. Consumed digital items
Once a Profile Boost, Super Like or other digital benefit has been consumed, used or substantially delivered, it is generally non-cancellable and non-refundable except where required by law or where a verified service failure occurred.
4. DilMila Credits
Credits are non-withdrawable and non-transferable digital items for use only inside DilMila. Unused credits are not automatically redeemable for cash. Eligible refund requests are reviewed against transaction and usage records.
5. Refund method
Approved refunds are normally returned to the original payment method through the payment processor. Processing time after approval can depend on the bank, card network, UPI provider or payment processor.
6. How to request a refund
Submit a request through the Contact Us page with the payment/transaction reference, purchase date, purchased item and reason. Do not send full card numbers, PINs, CVVs or OTPs.
7. Pricing
Current INR prices are listed on the Services & Pricing page.